On Vodafone pay as you go?
Recently see all your credit getting chewed up unexplainably in the past week?
Sign up for the new Free Talk and Text Vodafone to Vodafone for Life offer?
Tick all these boxes? I know i did. And only when i went to send a text message yesterday and it wouldn’t send due to lack of fundage did i wonder where all my credit went. So even then without the proper funds i had to top up again online to ring the help desk to find out.
What i got was a very helpful woman explain to me that there was nothing out of ordinary with the credit , but alas i had signed up for the Free Talk and Texts for life which ment that i had opted out of the Free Texts for life offer. So every text i had sent since Tuesday had been charged at 13c a pop PLUS my text bundle of 100+ text messages were kaput.
“How many texts have i sent since Tuesday?”
“Well I’m looking at the screen here and there are 50 texts on this page and there are nine pages…”
“450 texts in 4 days? With my thumbs? Lets say it was 400 and a few phone calls! CRAZY!”
“You must be very popular..”
she utters as she knows this just isn’t swimming well with me and just then with out me being able to protest any further comes the ultimate bait to STFU.
“Mr Ben i can certainly add on 20 euro of complimentary credit to cover the mishap..”
Not wishing to turn down such a nice offer and to be honest i figured i was down that amount anyway i agreed and set along my way. So i tell Mrs Ben about this and she rings up but chickens out due to the fact that as soon as you ring the vodafone number it tells you about this opting out clause etc.
About an hour later my brother rings me with the same problem, they’ve chewed 52 euro on him since Wednesday only thing is that he shouldn’t have been charged 13c a message as he had opted in and then i had topped him up online within hours. He rings the help line, get’s a friendly customer care rep who tells him
“We had a problem with a lot of pay as you go accounts, let me look into your one…” *hold music*
Comes back on the phone very defensive and says something along the lines of a refund due in the tune of 33.49 euro and apologises and when my brother asks about the error, he can say no more only that he will be refunded the money which is less than what his account is down by! In fact the customer care rep tells him he has rung a couple of 01 numbers and that’s the reason why the other money won’t be refunded! (01 being Dublin landline!)
I’ve a feeling a lot more people have been diddled out of credit who have either opted in for the new Free Talk and Text for Life package OR some error on Vodafone’s side has stripped people of a lot of prepaid credit. Check now and let your friends know! Becuase it wouldn’t be the first time this happened. . .
